Helpdesk and System Support
The helpdesk serves as a central point for logging and processing operational requests from users of all ICT systems at TUKE.
You can submit your request in two ways:
- By sending an email describing your request to the appropriate Helpdesk queue.
- By submitting your request directly at helpdesk.tuke.sk (after logging in with your TUKE credentials).
If you're unsure which queue to use, you can send your request to the general queue of ICT Dispatching. Dispatching staff will assess it and route it to the correct thematic queue.
Important: The maximum attachments size is 5 MB. If you need to send larger files, please use file-sharing services such as Microsoft OneDrive, Google Drive or Dropbox and include only a download link in your request. Thank you for your understanding!
Helpdesk Topics
Clicking on a topic label will open your email client with the appropriate Helpdesk address prefilled. Please describe your issue in the body of the email and send it. You'll receive an automatic confirmation that your request has been logged — and our team will handle the rest.
| Dispečing ÚVT | General Queue of the ICT Helpdesk – if you are unsure which category to choose, select this one! |
| Antivirus Software at TUKE | Requests and information regarding antivirus software for TUKE. |
| Attendance System | Requests related to the attendance system. |
| Email and Mailing Lists | Requests and information related to email and mailing lists (discussion clubs) at TUKE for staff and students (email domains @tuke.sk and @student.tuke.sk). |
| Firewall | Requests and information related to firewall settings at TUKE (main CheckPoint FW, FW for WiFi). The main CheckPoint firewall is configured to allow access from the Internet to TUKE’s official public resources. VPN access is used for remote access to TUNET by staff and internal PhD students. |
| Information Systems | Requests to the Department of Information System Development, Operation, and Integration. |
| IP Addresses | Requests and information regarding the registration of end devices in the PS TUNET (new devices, changes to registered data, deregistration). |
| IP Telephony | Requests and information regarding the development and operation of IP telephony at TUKE (non-functional IP phone, poor connection quality, phone number assignment, etc.). |
| IS Cognos | Requests regarding the Cognos Information System. |
| ID Cards System | Requests regarding the ID card system. |
| Key Management | Requests related to the key management system. |
| MAIS | Requests concerning the MAIS information system. |
| Microsoft 365 | Requests related to the Microsoft 365 and Microsoft Azure cloud services. |
| Moodle at TUKE | Requests related only to the central Moodle LMS. For faculty-managed systems, please contact the respective administrators. |
| Nvidia DGX | Requests concerning the Nvidia DGX computational architecture. |
| SALTO | Requests for access permissions through gates/doors. |
| SAP | Requests related to the SAP system. |
| Software Licenses | Requests and information about software licenses centrally managed or procured by ICT. |
| Helpdesk Management | Requests for changes within the Helpdesk system. |
| Identity Management | Requests for maintaining identity (unique username and password for TUKE systems) after termination of employment/study in justified cases (retirement, contract, etc.), or for termination of identity validity if needed. |
| Telephony Services | Questions and comments regarding billing for telephone services at TUKE. |
| Phone Directory | Requests related to TUKE's telephone directory. |
| TUNET – Operation | Requests and information concerning the operation, configuration, development, and connection to the PS TUNET and its monitoring. |
| TUNET – WiFi | Requests and information regarding wireless connection to PS TUNET (internal and external WiFi). |
| Accommodation | Requests related to accommodation at TUKE's Student Dormitories and Canteens. |
| Virtual Servers | Requests and information concerning the creation and operation of virtual servers hosted on equipment managed by ICT TUKE. |
| VPN (Virtual Private Network) | Requests and information regarding authenticated and secure access from the Internet to TUKE’s internal network via VPN. |
| TUKE Website | Requests related to publishing (only) on www.tuke.sk |
| Webex | Requests, information, and user registration for the Webex conferencing system. |
| Web Technologies | Requests and information regarding web hosting at TUKE. |
Forms
For some services, attachments/forms may be required in accordance with the Organizational Directive OS/TUKE/P2/04 Processing of IT Operational Requests. These forms are available on the TUKE Quality Management System website.